Support

Thanks for using DunDunDun. If something's not working, or you want to flag a problem, write in — a human answers every message.

Contact

We aim to respond within 2 business days. Content moderation and safety reports get first-response within 24 hours and a resolution within 72 hours.

Common questions

How do I delete my account?

Open the app → tap your profile avatar → Delete Account. We remove your profile, photos, check-ins, taste submissions, reviews, feedback, and associated records. A progress indicator walks you through each stage. If it asks you to sign in again, sign out + back in and retry — Firebase requires a recent sign-in for destructive changes.

I lost my data / the app won't load.

DunDunDun caches bar and menu data on your phone so you can keep using the app in a bar with weak wifi. If the app shows stale data, pull to refresh. If it shows nothing at all, make sure Location services are granted or use Search by city instead on the map screen.

How do I report a photo, review, or user?

Tap the "…" menu on any piece of user-generated content and choose Report. You can also block a user from their profile; blocked users disappear from your feeds immediately.

My bar isn't listed. Can you add it?

Email us at support@novahourapp.com with the bar name, address, and a couple of photos. We hand-curate NYC cocktail bars, so we can add qualifying venues on a rolling basis.

I'm an operator / bar manager. How do I claim my listing?

Email support@novahourapp.com from your bar's business domain. We'll verify and set up operator access so you can keep hours, menu, and photos current.

Bug reports & feature requests

We read every email. A short video or screenshot makes the fix a lot faster — include the exact step that triggers the problem and the version you're on (Settings → About).

Safety

If you or someone you know is dealing with an alcohol-related crisis, contact 988 (Suicide & Crisis Lifeline) or 1-800-662-HELP (4357) (SAMHSA National Helpline) in the United States.